Terms & Conditions (Patients)

These Terms and Conditions apply to the following dental services provided by Fixed Price Dental approved Dentists

Services

We reserve the right to unilaterally amend these Terms and Conditions at any time. All amendments to these Terms and Conditions will be posted to the Fixed Price Dental website.

General

  • The fixed fee is for each standard fixed fee service or any part thereof.

  • If any of the included treatments for any particular services are not required the cost of the appointment will not be reduced.

  • The fixed fee will not be altered in relation to the number of teeth present in a patient.

  • Bitewing x-rays and Panoramic OPG (Full mouth) x-rays may not be required at every visit but may be recommended for all new patients as a baseline recording.

  • The patient’s (or parent/caregiver’s) consent will be sought before performing any additional treatment(s) beyond the initial Service. A separate appointment may be required to perform any additional treatment(s).

  • All appointments following the initial appointment is to be made directly between you and your Fixed Price Dental clinic, and not through the Fixed Price Dental website

  • If the recommended additional treatment is not part of the Fixed Price Dental scope of Services the patient will be referred to a dental practitioner who is suitably qualified to perform that treatment. That refereed dental practitioner will inform the patient of any fees which may be associated with that additional treatment.

  • For the avoidance of doubt, Fixed Price Dental is not liable for any loss or damage caused by any practitioner, the practitioner hold their own medical indemnity insurance and is liable for any work they have performed on patients.

  • For more information about whether private health fund rebates may apply to you, please consult your Private Health Insurer.

  • Set out below are the treatments included within each of the Services.

Fees and Cancellation Policy

If you cancel a booking before you make booking payment through the online booking system (not follow through the complete online booking procedure) your booking will not be confirmed and therefore no further action is to be taken by yourself.

If you cancel or FTA (fail to attend) a confirmed booking which you have prepaid your booking deposit online, you will forfeit your booking deposit.

If you are 20 minutes late or more for your appointment, then this is treated as a cancellation and you will forfeit your pre-paid booking deposit.

Payment Service

Our website includes a Payment Service. You must use the payment service to pay your treatment booking deposit (this booking deposit is deducted from the total treatment cost). The balance of the treatment cost (less the booking deposit) is to be paid directly to the Fixed Dental approved dental clinic on the day of treatment. The payment service may be provided by one or more third parties (the payment provider)

Your payment of the booking deposit for each specified treatment will be taken to be your consent to receive that treatment. Your card details are processed and handled through the Payment Service. Your Payment details will be stored by the payment gateways and a secured token will be provided to Fixed Price Dental. The Payment Provider adheres to the standards set by the “Payment Card Industry Data Security Standard”.

Private Health Insurance

Patients with private health insurance that includes dental extras can use their private health insurance to make a claim on the dental treatments they receive from Fixed Price Dental approved Dentists

We have listed in our Terms and Conditions the Dental item codes for that can be claimed by the Fixed Price Dental Dentists from the private health funds. No other item codes can be claimed other than what is listed.

Certain private health funds will pay more than the advertised treatment cost on the Fixed Price Dental website, in this instance the approved Fixed Price Dental clinic will note this amount as a credit on the patients clinic file and the patient can use this credit towards any future treatment. In some cases the private health fund will pay less than the advertised fee on the Fixed Price Dental website, in this instance the patient will need to make up the shortfall or (gap payment). The gap payment will be the difference between the amount the private health fund pays (once the allowed dental item codes are claimed) and the advertised cost of the Fixed Price Dental treatment (less the booking fee that the patient has already paid)

*The exact amount that the private health fund pays on dental services depends on the level of the patients cover.

How We Provide the Services

We arrange for third party approved dental clinics to provide the treatments. If for any reason the approved partnering dental clinics needs to defer or cancel a booking, then the providing dental clinic will contact you via phone, email, or SMS to reschedule your appointment on an alternative date/time that suits both parties.

How We Will Communicate With You

We will communicate with you via email or text (SMS) message. By creating a booking, you agree that we may send you email and text messages (SMS) as part of the normal business operation of the services. You can also communicate with us through our Online chat facility (On our website).

Once you have booked and confirmed your initial Fixed Price Dental appointment the partnering dental clinic will be responsible for all further and future communication and appointment bookings.

Appointments for Future Fixed Price Dental Treatments

Once you have attended your initial appointment with a Fixed Price Partnering dental clinic, all future appointments will be scheduled directly between you and that clinic, they will use our Fixed Price Fee schedule with all your future dental procedures ( that are covered by the scope of Fixed Price Dental)

Check Up and Clean

Only the following treatments are included (as may be required)

  • Initial examination or checkup

  • 2 x Bitewing x-rays

  • 1 x Full mouth x-ray

  • Removal of calculus

  • Plaque/ stain removal

  • Topical application of remineralising and/or cariostatic agent

*The Fixed Price Dental check-up & clean treatment covers the following dental codes -examination (011, 012), scale and clean (114) or removal of plaque (111), fluoride (121), x-rays (022 x 2) and OPG (037) unless one or more of these items are deemed unsuitable for the patient, in the clinical opinion of the dentist. Fixed Priced approved Dentists must use only these codes for this treatment.

Comprehensive Dental Examination

Only the following treatments are included (as may be required)

  • Initial examination or check-up

  • 2 x Bitewing x-rays

  • 1 x Full mouth x-ray

*The Fixed Price Dental Comprehensive Dental Examination treatment covers the following dental codes -examination (014),(022 x 2) and OPG (037) unless one or more of these items are deemed unsuitable for the patient, in the clinical opinion of the dentist. Fixed Priced approved Dentists must use only these codes for this treatment.

Fillings

Only the following treatments are included (as may be required):

  • 1 x Bitewing x-ray or 1 x periapical x-ray

  • 1 x Full mouth x-ray – if required

  • Diagnosis of the issue

  • Local anaesthetic to numb the tooth during the procedure.

  • A tooth-coloured direct restoration involving up to four surfaces of a single tooth (commonly known as a filling).

  • For the avoidance of doubt, teeth requiring a filling involving more than 4 tooth surfaces will not be included and the patient will be referred to another dental practitioner.

*The Fixed Price Dental filling treatment covers the following dental codes: x-rays (022 x 2) and OPG (037), (531) – one surface filling OR (532) – two surface filling OR (533) – three surface filling or (534) – four surface filling, unless one or more of these items are deemed unsuitable for the patient, in the clinical opinion of the dentist. Fixed Priced approved Dentists must use only these codes for this treatment.

Emergency Appointment - Pain Relief

Only the following treatments are included (as may be required):

  • Limited examination (diagnosis)

  • 1 x Bitewing x-ray or 1 x periapical x-ray

  • 1 x Full mouth x-ray) – if required

  • Diagnosis of the cause of the pain

  • Local aesthetic to numb the tooth during the procedure

Depending on the cause of the pain one of the following options may also be included:

  1. First stage Root Canal Therapy

  2. Simple extraction of the tooth

  3. Tooth Desensitising application

  4. Deep cleaning around a tooth to treat an acute gum infection

  5. A temporary filling (for cases where this is the most appropriate solution to relieve pain until a more longterm solution can be performed)

*The Fixed Price Dental Pain relief- emergency appointment covers the following dental codes: (013) Oral Examination- Limited, X-rays (022 x 2) and OPG (037), (419) Extirpation, (311) Basic Extraction, (572) Temporary filling, unless one or more of these items are deemed unsuitable for the patient, in the clinical opinion of the dentist. Fixed Priced approved Dentists must use only these codes for this treatment.

Basic (Simple) Tooth Extraction

Only the following treatments are included (as may be required):

  • 1 x periapical and 1 x Bitewing x-ray – if required

  • 1 x Full mouth x-ray – if required

  • Limited examination (diagnosis)

  • Local anaesthetic to numb the tooth during the procedure

  • Non-surgical tooth extraction (one tooth)

*The Fixed Price Dental basic (simple) tooth extraction appointment covers the following dental codes: X-rays (022 x 2) and OPG (037), Oral Examination - Limited (013), Extraction of tooth (311), unless one or more of these items are deemed unsuitable for the patient, in the clinical opinion of the dentist. Fixed Priced approved Dentists must use only these codes for this treatment.

Dental Crown

Only the following treatments are included (as may be required):

  • Limited examination (diagnosis)

  • 1 or 2 bitewing - rays

  • Local anaesthetic to numb the tooth during the procedure

  • Preparation of the tooth for crown fitment

  • Second appointment to fit crown

*The Fixed Price Dental crown appointment covers the following dental codes: (613 - full crown) X-rays (022 x 2) and Oral Examination - Limited (013), unless one or more of these items are deemed unsuitable for the patient, in the clinical opinion of the dentist. Fixed Priced approved Dentists must use only these codes for this treatment.

Dental Veneers

Only the following treatments are included (as may be required):

  • Limited examination (diagnosis)

  • 1 or 2 bitewing - rays

  • Local anaesthetic to numb the tooth during the procedure

  • Preparation of the tooth for Veneer fitment

  • Second appointment to fit Porcelain Veneer

*The Fixed Price Dental Veneer appointment covers the following dental codes: (556) – Porcelain Veneer per tooth, X-rays (022 x 2) and Oral Examination - Limited (013), (526) Composite Veneer per tooth unless any of these items are deemed unsuitable for the patient, in the clinical opinion of the dentist. Fixed Priced approved Dentists must use only these codes for this treatment.

Surgical Extraction (inc. Wisdom teeth)

Only the following treatments are included (as may be required)

  • 1 x periapical and 1 x Bitewing x-ray – if required

  • 1 x Full mouth x-ray – if required

  • Limited examination (diagnosis)

  • Local anaesthetic to numb the tooth during the procedure

  • Surgical tooth extraction (one tooth)

*The Fixed Price Dental Surgical extraction covers the following dental codes -examination (013), x-rays (022 x 2), OPG (037) & Surgical extraction of a tooth (322), (323), (324) unless one or more of these items are deemed unsuitable for the patient, in the clinical opinion of the dentist. Fixed Priced approved Dentists must use only these codes for this procedure.

Root Canal Therapy

Only the following treatments are included (as may be required)

  • Initial examination

  • 4 x Bitewing x-rays

  • 1 x Full mouth x-ray

  • Removal of nerve

  • Cleaning of the nerve canal and each additional canal

  • Filling the nerve canal and each additional nerve canal

  • Irrigation or additional cleaning of the canal/s

  • Final restoration

*The Fixed Price Root canal therapy appointment covers the following dental codes: X-rays (022 x 2), OPG (037), (013) Limited examination and Front Tooth (415), (417) Premolar Tooth (415), (416), (417), (418). Molar Tooth (415), (416), (416), (417), (418), (418) Additional irrigation and or dressing of the root canal per tooth (455), final or preliminary restoration for the tooth.

Unless one or more of these items are deemed unsuitable for the patient, in the clinical opinion of the dentist. Fixed Priced approved dentists must use only these codes for the above mentioned treatment.